Privacy policy
Last updated: February 10, 2026
At AcuPet, your privacy matters. We are committed to protecting your personal data and ensuring it is handled responsibly in compliance with Malaysia’s Personal Data Protection Act (PDPA). This Privacy Policy explains how we collect, use, and protect your information when you visit or make purchases on our website.
1. Information We Collect
- We may collect personal data when you:
- Create an account or make a purchase (e.g., name, email, phone number, delivery address).
- Subscribe to our newsletter or marketing updates.
- Contact our customer support (e.g., via WhatsApp or email).
- Browse our website (e.g., IP address, device information, browsing behavior).
We only collect data necessary to provide services, process orders, and improve your shopping experience.
2. How We Use Your Information
Your information is used for purposes including:- Processing and delivering orders.
- Providing customer support and responding to inquiries.
- Sending newsletters, updates, or promotional offers (if you have opted in).
- Improving our website, products, and services.
- Preventing fraud and ensuring the security of transactions.
We do not sell, trade, or rent your personal information to third parties.
3. Sharing Your Information
We may share your information with:
- Service providers: Shipping, payment gateways, or IT support to fulfill orders and provide services.
- Legal authorities: When required by law or to protect AcuPet’s rights.
All third-party service providers are required to keep your information confidential and secure.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and improve services. Cookies do not store sensitive personal information. You may disable cookies in your browser settings, but some features of the website may not function properly.5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Your payment information is securely processed through trusted payment gateways.6. Your Rights
Under PDPA, you have the right to:
- Access and correct your personal data.
- Withdraw consent for certain processing activities.
- Request the deletion of your personal data.
To exercise your rights, please contact us.