退款政策

Refund Policy

We do not offer returns, refunds, or exchanges, all purchases are considered final. Customers are advised to carefully review and confirm their orders before completing payment.

If you receive an item that is defective, damaged, incorrect, or if there is an issue with your order, please contact us within 48 hours of receiving your parcel. You may reach us via:

Our team will assess the issue and provide an appropriate resolution where applicable.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Notifications must be made within 48 hours of delivery so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

All products sold by AcuPet, including pet food and supplements, are non-returnable and non-exchangeable. This policy ensures product safety, hygiene, and quality assurance for all customers. Please ensure your order is accurate before completing your purchase.

If you have any questions or concerns before placing an order, feel free to contact us for assistance.

Exchanges

We do not offer exchanges. Customers are encouraged to verify product details carefully prior to checkout.

Refunds

Refunds are only applicable under the following circumstance:

Out-of-Stock Items
If an item you have purchased is unavailable due to stock unavailability, a full refund will be issued to your original payment method.

Once approved, refunds will be processed within 14 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If you have any questions, please contact us at: